Merchant Support
The Everpay Merchant Support Team is comprised of friendly and knowledgeable professionals that can help you answer questions about your monthly statements, chargeback resolution, risk monitoring and more. In this section you will find pertinent information regarding the support team as well as general equipment support documentation and FAQs.
Hours of Operation
Merchant support is open 365 days a year!
Regular Hours
Monday to Friday 8am – 10pm EST
Saturday 9 – 6:30 EST
Sunday 10 – 6:30 EST
Telephone Numbers
If you have a Hypercom terminal, call 1 866 557-5553.
If you have a VeriFone or Keycorp terminal, call 1 866 590-9365.
If you are an e-commerce or IDtel merchant, call 1 866 590-9365.
Fax: 1 866 438-5612
Deposit Schedule
Debit and credit deposits are processed within 1 - 3 business days depending on the financial institution that you process with. (Deposit timeframe is calculated after the batch close is initiated).
If you still have any questions or require telephone support, please contact us at 1 866 557-5553.
